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How do you know you lost a customer?
If there’s one thing we know about the modern customer, it’s that they make their primary buying decisions based on word-of-mouth referrals. So when it comes to good and bad customer experiences...
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Why your techs are your best lead generators
So it’s the end of the year, and you’re looking at your numbers and asking yourself, “How could I have made more sales this year?” The answer is simple—train your technicians to become the best...
View ArticleSo You Want to be a Technician
Mike Moore, director of training at HVAC Learning Solutions, discusses the benefits of becoming an HVAC technician. To see more videos from Mike and other HVAC Learning Solutions experts, visit our...
View ArticleTools to Put on your Christmas List
By Jose De La Portilla What does the HVAC technician in your life need under the Christmas tree? Check out my top picks of cool on-the-job gadgets from DaveNet® and the Lennox Parts Plus store to add...
View Article2015 Tool Recap
By Jose De La Portilla If you don’t have these best-of 2015 gadgets from Lennox Parts Plus, it’s not too late to put them on your holiday wish list. The ABM-200 Airflow & Environmental Meter. This...
View ArticleQ&A: Managing Emergency Hours this Holiday
By The HVAC Learning Solutions team It’s coming. The emergency service request on Christmas Eve. The urgent call for help in a home with no heat… where a newborn lives… during an ice storm… on New...
View ArticleThings We’ve Learned in 2015
By Mike Moore The HVAC industry is changing. Every year we see it. From improved regional efficiency standards to the smart technology associated with learning thermostats, the HVAC industry has made a...
View ArticleA New Pitch for 2016
By Mike Moore A new year brings new opportunities for success, and 2016 is no exception — especially when it comes to sales. Now is the perfect time to give your sales pitch a much needed update. Here...
View Article30 Day Countdown
By Mike Moore Can you believe it’s already December? What a year it has been! But despite the hustle and bustle of the holiday season, your 2016 business year is not over yet. Though it might be...
View Article2016 Round Up — Classes, Tools, Products, and More!
By Victoria Richardson It has been another great year in the HVAC industry! As 2016 comes to a close, we at HVAC Learning Solutions put our heads together to come up with some things that made this...
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